Shipping policy
Last updated: 15 October 2026
This policy explains where we deliver, what delivery costs, how long it takes and what to do if something goes wrong.
Dispatch address: every order is packed and dispatched by UK Designer from 322 Bethnal Green Road, London E2 0AG, United Kingdom, and sent by Royal Mail. Returns come back to the same address.
1. Where we deliver
We deliver to addresses in the United Kingdom only: England, Scotland, Wales and Northern Ireland, including the Scottish Highlands and islands, the Isle of Wight and the Isles of Scilly.
We do not currently deliver to the Channel Islands (Jersey, Guernsey and their islands), the Isle of Man, BFPO addresses or any country outside the United Kingdom. Checkout only accepts UK delivery addresses.
2. Carrier
Every order is sent by Royal Mail, using Royal Mail Tracked 48 or Royal Mail Tracked 24. We do not use any other carrier.
3. Delivery options and costs
| Service | Cost per order | Delivery aim after dispatch | Typical total time from order |
|---|---|---|---|
| Royal Mail Tracked 48 | £4.70 | 2 to 3 working days | 2 to 4 working days |
| Royal Mail Tracked 24 | £6.05 | 1 to 2 working days | 1 to 3 working days |
- The delivery charge is per order, whatever the number of items.
- There is no minimum order value and no other handling, packing or service charge.
- You choose your delivery option at checkout, and the charge is shown before you pay.
- The same rates apply to every UK address, including the Highlands and islands and Northern Ireland.
4. Processing and dispatch times
- Orders placed by 5:00 pm (UK time), Monday to Friday, are dispatched the same working day.
- Orders placed after 5:00 pm, on Saturday or Sunday, or on a UK bank holiday are dispatched the next working day.
- Our handling time is therefore 0 to 1 working day. Working days are Monday to Friday, excluding bank holidays in England and Wales.
- Delivery times are Royal Mail's aims, not guarantees. During busy periods, such as late November to December, and during severe weather or industrial action, Royal Mail deliveries can take longer. We will tell you on the website if we expect delays.
5. Remote areas
Royal Mail aims to deliver to all UK postcodes within the times above, but deliveries to the Scottish Highlands and islands, Northern Ireland, the Isle of Wight and the Isles of Scilly can take 1 to 2 working days longer. There is no extra charge for these areas.
6. Tracking
When your order is dispatched we email you a Royal Mail tracking number. You can track your parcel on our Track your order page, on the Royal Mail website or app, or through the order status link in your confirmation email. Royal Mail may also send you delivery updates by email or text.
7. Delivery and missed deliveries
Royal Mail delivers Monday to Saturday. Small parcels may be delivered through your letterbox or to a safe place. If nobody is available and the parcel cannot be left, Royal Mail leaves a card explaining how to arrange redelivery or collect it from your local Delivery Office. Royal Mail holds uncollected parcels for a limited period (usually 18 calendar days) before returning them to us. If a parcel is returned to us undelivered, we contact you to arrange redelivery or a refund.
8. Your delivery address
Please check your delivery address carefully at checkout. If you notice a mistake, contact us straight away. We can change the address if your order has not yet been dispatched.
9. Late, lost or damaged parcels
- Late or lost: if your parcel has not arrived 5 working days after the latest delivery date shown in your dispatch email, contact us with your order number. We will raise a claim with Royal Mail and send a replacement (if in stock) or give you a full refund, including the delivery charge. You do not need to wait for the outcome of the Royal Mail claim.
- Damaged: if your parcel or any item arrives damaged, contact us with your order number and photos. We will send a replacement or refund you in full, and we pay all return costs.
- Goods remain our responsibility until they are delivered to you or to a person you have nominated.
10. Customs, duties and taxes
All orders are sent from within the United Kingdom to UK addresses, so there are no customs duties, import VAT or other import charges. Our prices include any VAT that applies. The only addition at checkout is the delivery charge for the option you choose.
11. Contact us
| Company name | UK Designer Collection Limited |
|---|---|
| Trading name | UK Designer |
| Company type | Private limited company, registered in England and Wales |
| Company number | 07246905 |
| Registered office | 322 Bethnal Green Road, London E2 0AG, United Kingdom |
| Business, dispatch and returns address | 322 Bethnal Green Road, London E2 0AG, United Kingdom |
| support@ukdesigner.uk | |
| Phone | +44 20 3556 3464 |
| Customer service hours | Monday to Friday, 9:00 am to 5:00 pm (UK time), excluding UK bank holidays |
| Response time | Within 1 working day |