Frequently asked questions

Choose your size on the product page, add it to your basket and select Check out. You can check out as a guest; you do not need an account. You will receive an order confirmation email with your order number as soon as your order is placed.

Contact us as soon as possible on support@ukdesigner.uk or +44 20 3556 3464 with your order number. If your order has not been dispatched, we can change or cancel it. Once it has been dispatched, you can return it under our returns policy.

Check your junk or spam folder first. If it is not there, contact us with the name and email address used at checkout and we will confirm your order.

Yes. Prices are shown in pounds sterling (GBP) and are the total price for the item, including any VAT that applies. The only addition at checkout is the delivery option you choose. There are no customs charges because all orders are sent within the United Kingdom.

We deliver to addresses in the United Kingdom only: England, Scotland, Wales and Northern Ireland, including the Scottish Highlands and islands, the Isle of Wight and the Isles of Scilly. We do not currently deliver to the Channel Islands, the Isle of Man, BFPO addresses or outside the UK.

Royal Mail Tracked 48 costs £4.70 per order and Royal Mail Tracked 24 costs £6.05 per order, whatever the number of items. You choose the option at checkout.

Orders placed by 5:00 pm (UK time), Monday to Friday, are dispatched the same working day. Orders placed after 5:00 pm, at weekends or on UK bank holidays are dispatched the next working day. Royal Mail Tracked 24 aims to deliver 1 to 2 working days after dispatch and Tracked 48 aims to deliver 2 to 3 working days after dispatch. Deliveries to the Scottish Highlands and islands, Northern Ireland and the Isles of Scilly can take 1 to 2 working days longer.

We email your Royal Mail tracking number when your order is dispatched. Enter it on our Track your order page, or use the order status link in your confirmation email.

If your parcel has not arrived 5 working days after the latest delivery date given in your dispatch email, contact us with your order number. We will raise a claim with Royal Mail and send a replacement or give you a full refund, including the delivery charge.

You have 30 days from the day your order is delivered to return items that are unworn, unwashed and in their original condition with any labels attached. Return postage is covered by us and there is no restocking fee. Full details are in our returns and refund policy.

Email support@ukdesigner.uk with your order number and the items you are returning. We will email you a prepaid Royal Mail returns label within 1 working day. Pack the items securely, attach the label and take the parcel to any Post Office or Royal Mail drop-off point, or book a Royal Mail collection.

We refund you within 5 working days of your return reaching us, to the payment method you used. Your bank or card provider may take a further 3 to 5 working days to show the refund on your account. We email you when the refund has been issued.

Yes. Tell us the size you want when you contact us about your return. If it is in stock, we will reserve it and send it as soon as your return is on its way to us, at no extra delivery cost.

Contact us with your order number and a photo of the fault. We will arrange collection or a prepaid label and offer a refund, repair or replacement in line with your rights under the Consumer Rights Act 2015. This does not affect your 30-day return period.

Each product page has a size guide with body measurements and a note on how that style is cut. All charts are on our size guide page. If you are between sizes, choose the larger size for more room or the smaller size for a closer fit.

Every style in the range is made in the United Kingdom. The country of origin is shown in the product details on each product page.

Care instructions for each style are on its product page under Fabric and care and on the garment's care label. Most of the range is washed at 30°C, turned inside out, without bleach, and ironed on the reverse away from the logo.

We describe each colour by name and show the product from several angles. Colours can look slightly different depending on your screen settings. If you are unsure about a colour, contact us before ordering.

Payments are processed by Shopify Payments. You can pay by Visa, Mastercard, American Express and the other cards and digital wallets shown at checkout. See our payment policy for the full list.

Yes. Checkout runs on Shopify's secure, encrypted checkout. We never see or store your full card details.

Your payment is taken when you place your order. If we cannot fulfil your order, we refund you in full straight away.

Email support@ukdesigner.uk, call +44 20 3556 3464 or use our contact form. We are available Monday to Friday, 9:00 am to 5:00 pm (UK time), excluding UK bank holidays, and reply within 1 working day.

We use your information to process and deliver your order and to answer your questions. We do not sell your data. Our privacy policy explains what we collect, why, and your rights under UK data protection law.