Privacy policy
Last updated: 15 October 2026
This privacy policy explains how UK Designer collects, uses, shares and protects your personal data when you visit ukdesigner.uk, place an order or contact us, and the rights you have under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who we are
UK Designer Collection Limited, trading as UK Designer (company number 07246905, registered in England and Wales), is the data controller responsible for your personal data. You can contact us about privacy at:
| Company name | UK Designer Collection Limited |
|---|---|
| Trading name | UK Designer |
| Company type | Private limited company, registered in England and Wales |
| Company number | 07246905 |
| Registered office | 322 Bethnal Green Road, London E2 0AG, United Kingdom |
| Business, dispatch and returns address | 322 Bethnal Green Road, London E2 0AG, United Kingdom |
| support@ukdesigner.uk | |
| Phone | +44 20 3556 3464 |
| Customer service hours | Monday to Friday, 9:00 am to 5:00 pm (UK time), excluding UK bank holidays |
| Response time | Within 1 working day |
2. The personal data we collect
- Identity and contact data: your name, email address, phone number, billing address and delivery address.
- Order data: the products you buy, order value, delivery option, order history, returns and refunds.
- Payment data: payment is processed by Shopify Payments and, where you choose them, Shop Pay, Apple Pay, Google Pay or Klarna. We receive confirmation of payment, the payment method type and the last four digits of a card. We never see or store your full card number or security code.
- Communication data: messages you send us by email, phone or our contact form, including any order number you provide.
- Account data: if you create a customer account, your login email and order history.
- Technical and usage data: IP address, browser and device type, pages viewed, items added to your basket and similar information collected through cookies. See our cookie policy.
- Marketing preferences: whether you have agreed to receive marketing emails from us.
We do not knowingly collect data about children under 13, and we do not collect special category data.
3. How we use your data and our lawful basis
| Purpose | Lawful basis |
|---|---|
| Processing, packing and delivering your order, taking payment, and handling returns, refunds and exchanges | Performance of a contract with you |
| Sending order confirmations, dispatch and tracking emails and service messages | Performance of a contract |
| Answering your questions and complaints | Legitimate interests (providing customer service) or performance of a contract |
| Preventing fraud and keeping our website and checkout secure | Legitimate interests and legal obligation |
| Keeping accounting and tax records | Legal obligation |
| Understanding how our website is used so we can improve it (analytics cookies) | Consent |
| Sending marketing emails, if you have opted in | Consent, which you can withdraw at any time |
4. Who we share your data with
We share personal data only where needed for the purposes above, with:
- Shopify, which hosts our online shop, checkout and customer accounts.
- Shopify Payments and its payment processing partners, and, if you choose them, Shop Pay, Apple Pay, Google Pay or Klarna, to process your payment and prevent fraud.
- Royal Mail Group Limited, to deliver your order and returns. We share your name, delivery address and, where needed for delivery notifications, your email address or phone number.
- Professional advisers such as accountants, and HM Revenue & Customs or other authorities where the law requires it.
Each of these acts either as our processor under a written contract or as an independent controller with its own privacy notice. We do not sell your personal data.
5. International transfers
Some of our service providers, including Shopify, store or process data outside the UK. Where this happens, the transfer is protected by UK adequacy regulations or by appropriate safeguards such as the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.
6. How long we keep your data
- Order, payment and accounting records: 6 years from the end of the financial year in which the order was placed, as required for tax purposes.
- Customer service messages: up to 2 years after our last contact, unless they relate to an ongoing claim.
- Customer account: until you ask us to close it, after which order records are kept as above.
- Marketing preferences: until you unsubscribe, after which we keep a record that you have opted out.
- Cookies: for the periods set out in our cookie policy.
7. Your rights
You have the right to:
- be informed about how we use your data;
- access the personal data we hold about you;
- have inaccurate data corrected;
- have your data erased, where there is no legal reason for us to keep it;
- restrict or object to our use of your data, including for direct marketing;
- receive your data in a portable format;
- withdraw consent at any time, where we rely on consent.
To use any of these rights, email support@ukdesigner.uk. We respond within one month and do not charge a fee in most cases. We may need to confirm your identity first.
8. Marketing
We only send marketing emails if you have opted in. Every marketing email has an unsubscribe link, or you can email us to stop them. Order and service emails are not marketing and will still be sent while you have an active order.
9. Cookies
We use essential cookies to run the shop and, with your consent, analytics and marketing cookies. You can accept or reject non-essential cookies in the cookie banner and change your choice at any time. Details are in our cookie policy.
10. Security
Our website and checkout use encrypted HTTPS connections. Payments are handled by PCI DSS compliant providers, and access to customer data is limited to people who need it to process orders and answer questions.
11. Complaints
If you have a concern about how we use your data, please contact us first so we can try to resolve it. You also have the right to complain to the Information Commissioner's Office (ICO), the UK data protection regulator: ico.org.uk/make-a-complaint, telephone 0303 123 1113.
12. Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed. If we make significant changes, we will tell you by email or on the website.